CRM for retail and distribution in Moldova

Customers, orders and stock can live in separate tools. We establish common identifiers and define what each team can see.

Connect customer relationships to orders and product availability, with clear ownership between sales and operations.

• — Customers and order history
• — Products and inventory visibility
• — Processing and delivery statuses
• — Sales roles and operational reports

Accounting, e-commerce and delivery systems are connected after access assessment. Stock reservations and returns are defined explicitly.

• — Discovery: the client explains workflows and provides anonymised examples.
• — Architecture: agree data, permissions and acceptance criteria.
• — Development: deliver in stages with the client team’s review.
• — Integration: validate APIs in a test environment.
• — Testing: check permissions, failures and agreed migration.
• — Maintenance: handover, documentation and support under contract.

The existing calculator provides indicative ranges based on features, integrations and complexity. For connected business processes, the methodology uses €7,000–15,000 as a reference; this is not a minimum price or a fixed quote for the service. Migration, data quality, licences, hosting and maintenance are clarified separately.

We agree which system owns stock, when reservations happen, and cancellation and return rules. Concurrent orders and synchronisation failures are tested before launch.

The estimate depends on workflows, users, data and integrations. We start with an assessment and agree the quote, stages and responsibilities before development.